1. CRITICIZE THE ACT ... NOT THE PERSON.
- Give examples of the right and wrong way.
- Stress the right way.
2. GET TO THE POINT.
- Define the performance problem quickly ... don't leave the individual guessing.
- Stress the Why!
3. GET THE INDIVIDUAL TO PARTICIPATE.
- Ask what the individual thinks.
- Try to get self-criticism.
- Focus the discussion on the positives.
• MISTAKES ARE NORMAL. They can be a springboard to better performance.
• CRITICISM WORKS BEST IN small DOSES.
• SELF-RESPECT and SELF-CONFIDENCE ARE FRAGILE. If YOU ARE SKILLFUL, you'll leave the individual a little stronger in both.