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Give Constructive Criticism

1. CRITICIZE THE ACT ... NOT THE PERSON.
   - Give examples of the right and wrong way.
   - Stress the right way.

2. GET TO THE POINT.
   - Define the performance problem quickly ... don't leave the individual guessing.
   - Stress the Why!

3. GET THE INDIVIDUAL TO PARTICIPATE.
   - Ask what the individual thinks.
   - Try to get self-criticism.
   - Focus the discussion on the positives.


Remember!
• MISTAKES ARE NORMAL. They can be a springboard to better performance.
• CRITICISM WORKS BEST IN small DOSES.
• SELF-RESPECT and SELF-CONFIDENCE ARE FRAGILE. If YOU ARE SKILLFUL, you'll leave the individual a little stronger in both.


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GoTo the Skills Center Interest Areas!